Glamper UK

Contact Us

Contact Us

Address

Unit 4
Silverwood business park
190 Raceview Road
Ballymena
BT42 4HZ

Phone

Contact us by telephone:

028 2565 4559

E-mail

Contact us by email:

info@glamperuk.com

Or Send us a Message

    You can book on our website www.glamperuk.com or alternatively you can send us a message on the messenger chat, that is available on website. Or if you prefer you can call us on 02825 654559 or you can send us an email to info@glamperuk.com

    If you book outside of 14 days of requested hire date, we take a non-refundable deposit of £300 to secure your booking, by paying this deposit you are accepting our terms and conditions. The remaining balance is due 14 days prior to hire by credit/debit card or cash. Within 14 days of hire we would require full payment. 

     

    Yes fully comprehensive insurance is included for up to 2 drivers as standard.

    No, unfortunately this is not something our insurance company offers.

    A car licence is ok, as all our motorhomes are under 3500kg (3.5 tonnes)

    Fully comprehensive Insurance can be provided for drivers aged between 25 and 75 years of age, who have held a full licence for a minimum of 2 years.  All drivers must have no more than 2 sets of 3 points on their licence.  No more than one fault or outstanding accident/claim/incident in the last 3 years.  Our insurance covers, NI driving licence, UK and EU drivers.

    For drivers under 25 years old, we need to get a clearance check from our insurance, please ask for booking, so we can get confirmation.

    Yes we take a swipe of your credit or debit card for £1000. This must be taken 24 hours prior to hire taking place. This amount is held pending for up to 10 days after hire ends.  This covers the insurance excess and damage deposit and is part of our insurance company conditions.

    For drivers under 25 years old, this security deposit maybe increased. Glamper would confirm this, before booking is made.

    We need a copy of your driving licence

    (Paper section for NI Only)

    English driving licence requires a check

    Documents that we require must match the driving licence of person(s) driving.

    Primary proof of ID – e.g. utility bill (Gas/Electric/BT landline)

    Secondary proof of ID – e.g. Bank or credit card statement.

    All must be dated within 90 days of the hire-taking place. 

    We need this paperwork at least 7 days before hire for you to be covered for insurance and these documents are required for all drivers.

    Yes you can have up to 1 additional driver, at no extra cost.  We will require the same paperwork for all additional drivers.

    Travel to Europe is normally permitted; there is a surcharge of £50 to do so (excluding Ireland) Due to current situation with COVID19, travel to Europe (Excluding Republic of Ireland) is not permitted without agreement**

    We will require a higher security deposit of £1500, (excluding Ireland)

    If you are travelling through the south of Ireland, please be aware of any tolls to be paid for.  We will pass any charges on should they not be paid at the time of travel.

    All our vehicles are covered with RAC emergency roadside assistance, including South of Ireland and Europe.

    We allow medium sized dogs in our premium 4 berth motorhome.  We do charge a £50 cleaning levy, as it would require triple clean after use.

    No you are not allowed to smoke inside the motorhomes.

    Yes you must use a car seat.  The motorhomes are fitted with a 3-point seat belt. Isofix or Isize seats are not compatible in our motorhomes.  If bringing your own child seats, you must fit them yourselves.

    Yes you can hire high back booster seats for children aged 3-11, at a charge.  You are responsible for fitting seats correctly.  For younger children, you must provide your own seat and fit them into the motorhome yourself.

    Our premium 4 Berth and Luxury 4 berth have 4 seat belts

    Our premium plus 6 berth, has 6 belts

    Our premium plus extra 8 berth has 6 seat belts, meaning only 6 passengers can travel on board the motorhome.

    Yes we have one automatic motorhome; this is our premium plus extra. 

    All motorhomes leave our site with a full tank of fuel (diesel). We require all customers to return it to us with a full tank. Failure to do this will result in a charge of fuel cost on the day we will fill up, plus a £25 fee for our time.

    Collection on the day of hire is 2pm
    Return at end of hire is 10am

    We have a secure depot in Ballymena.
    Silverwood Business Park
    190 Raceview Road
    BT42 4HZ

    Yes, you can leave your car at our depot for no additional charge.  We are located on a secure site with 24 hour gated security for access.  Cars are not covered under our insurance and we do not take any responsibility.  Customer must make sure they are covered under their own insurance company.

    The documents that you have originally emailed to us, prior to hiring will need to be brought, along with your driving licence. 

    All our motorhomes are fully winterised.  They have a combi-boiler system, which heats the water and the motorhome.  All our motorhomes are fully insulated. Making this a comfortable environment for our customers.

    The main vehicle cab provides air conditioning.

    The following comes as standard in all our motorhomes (see individual specifications for each for other details)

     

    • Solar panels
    • Leisure battery
    • Shower and toilet
    • Gas hob – 3 burner
    • Gas grill/oven
    • Fridge/freezer
    • TV & DVD player with free view
    • Fire extinguisher
    • Smoke alarm
    • Carbon dioxide alarm
    • Fire blanket
    • First aid kit
    • Hook up cable
    • Flat hose reel and connectors
    • Jump leads
    • AA road kit
    • Camping chairs and table
    • Leveling blocks
    • Satellite navigation
    • Plates/side plates/bowls and mugs
    • Cutlery
    • Cooking utensils
    • Chopping boards
    • Tall glasses/pint glasses/wine glasses
    • Scissors
    • Cheese grater
    • Pizza cutter
    • Cork screw/bottle opener
    • Colanders
    • Tin opener
    • Toaster
    • Cafeteria
    • Set of 3 pots and pans
    • Gas whistle kettle
    • Electric kettle
    • Tea towels
    • Drying mat and rack
    • Baking tray
    • Pizza tray
    • Roasting tray
    • Dust pan and brush
    • Hot plate rack
    • Cleaning kit

    Yes we will provide you with gas cylinders, at no charge. We will give you a full cylinder, plus what is left over from previous hire.

    No, the plug sockets will only work if you are hooked up to an electricity supply.   The motor home has a leisure battery, which will provide power for the lights and the water pump, if mains electricity is not available.  A fully charged leisure battery can last up to 48 hours with conservative use.

    Yes, we can provide bedding and towels at no extra charge.  Please advise at booking stage if you require these.

    Yes all our motorhomes come with sun awnings.  Please carefully follow the instructions for putting the awning out and in. The awnings can easily be damaged.  We advise you not to put out the awning if there is any breeze at all.  They must not be left out when you are away from motorhome or at night. Any damage to the awning will be taken from the security deposit.

    Yes all our motorhomes have bike rack.  The premium, premium plus and premium plus extra have racks for 4 bikes.  The luxury has a rack for 2 bikes. 

    Yes all our motorhomes are registered with The Camping and Caravanning Club Privilege Scheme.  This entitles you to up to 30% off Club sites and 15% off Camping in the Forest Sites. Please ask our members of staff for more information. 

    Yes we provide you with a full tank of fresh water.

    There is no need to fill this up when returning motorhome.

    No you must do this before you return the vehicle.  We do not have the facilities at our depot to empty this.  Failure to do so will result in you being charged £75 .  A member of staff will check toilet on return. 

    Motorhomes must be dropped off at agreed time of 10am. To ensure we are able to get the motorhome cleaned and ready to go for the next customer. If the motorhome is left back after agreed time of 10am we will charge a fee £100 Per hour (or part there of). Failure to return the vehicle by 5 pm on the last day of hire means that the vehicle is not insured; therefore the drivers are left liable to criminal prosecution. All our motorhomes have security tracking devices fitted.

    CANCELLATION OR CHANGE BY HIRER

    In the event of a cancellation by the hirer the following charges shall be incurred:

    If cancelled 90+ days prior to pick up: no cancellation fee
    If cancelled 89 to 50 days prior to pick up: 30% of total rental price, minimum £300
    If cancelled 49 to 15 days prior to pick up: 50% of total rental price
    If cancelled 14 days or less prior to pick up: 80% of total rental price
    If cancelled on day of pick-up or no-show: – 100% of total rental price

    If you can’t travel due to COVID 19 or lockdown restrictions, we will be flexible and allow a date change subject to availability. If you move to another season there, may be an increase in the rates.

    Credit or debit card charges are non-refundable